Shipping policy
At PetTravelNest.store, we believe every adventure is better when shared with your pet. We are committed to delivering your order safely and efficiently.
Shipping Coverage
We proudly offer worldwide shipping.
Customers from many countries and regions can place orders through our website.
Free Shipping
We offer FREE SHIPPING on all eligible orders worldwide.
No minimum purchase requirement applies unless otherwise stated during promotional campaigns.
Processing Time
Orders are generally processed within:
1–3 business days
during normal operating periods.
Processing may take slightly longer during:
- Holidays
- Peak seasons
- Inventory audits
- Exceptional demand periods
Delivery Time
Estimated delivery time:
7–10 business days
depending on destination and local carrier performance.
Delivery estimates are not guaranteed and may vary due to:
- Customs clearance
- Weather conditions
- Transportation disruptions
- Regional logistics constraints
Tracking Information
Once shipped, customers will receive tracking information via email whenever available.
Please allow up to 72 hours for tracking updates to appear in carrier systems.
Customs and Duties
Depending on destination country regulations, customs duties, taxes, or import fees may apply.
Customers are responsible for any applicable local charges imposed by government authorities.
Lost Packages
If your package appears lost:
- Verify the shipping address.
- Check tracking updates.
- Contact the local carrier.
- Contact our support team.
We will assist in investigating shipping issues whenever possible.
Incorrect Addresses
Customers are responsible for ensuring accurate shipping information.
PetTravelNest.store is not responsible for delays or losses resulting from incorrect shipping details provided at checkout.
Contact
Email: support@PetTravelNest.store
Phone: (800) 481-3233
Address:
585 Rue de Perpignan
Québec, QC G1G 3A2
Canada