Refund policy

Welcome to PetTravelNest.store. We are passionate about helping pet owners enjoy safe, comfortable, and memorable adventures with their furry companions. Your satisfaction is important to us, and we strive to make every purchase a positive experience.

30-Day Return Policy

We proudly offer a 30-day return period from the date your order is delivered. If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days.

To qualify for a return:

The item must be unused or only minimally used for inspection purposes.
The item should be returned in its original condition.
Original packaging is preferred whenever possible.
Proof of purchase or order confirmation may be required.

Free Returns

PetTravelNest.store provides free returns on eligible orders within the approved return period. Once your return request has been approved, our support team will provide detailed return instructions.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items may not be eligible for return:

Products showing excessive wear or damage caused by misuse.
Items altered or modified after delivery.
Products returned without essential components.
Items marked as final sale where legally permitted.

Damaged or Incorrect Items

Please inspect your package upon arrival.

If you receive:

A damaged item
A defective item
The wrong product
An incomplete order

Contact us within 7 days of delivery with photos and a description of the issue. We will work quickly to provide a replacement, refund, or alternative resolution.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are typically issued to the original payment method within 5–10 business days depending on your financial institution.

Refund timing may vary based on:

Credit card provider
Payment gateway
Banking institution
Regional processing times

Exchanges

If you would like a different size, color, or model, please contact our support team. We will do our best to accommodate exchange requests based on inventory availability.