Contact Us
Contact Us
Thank you for visiting PetTravelNest.store.
We are here to help you prepare for safer, more comfortable, and more enjoyable adventures with your pet. Whether you have a question about an order, need help choosing the right carrier size, want product recommendations, or need assistance with shipping, returns, or general support, our customer care team is ready to assist you.
At PetTravelNest.store, we understand that buying travel gear for your pet is an important decision. Your pet’s comfort, safety, and fit matter. A carrier that works well for one pet may not be the best choice for another. That is why we welcome your questions before and after your purchase.
You can contact us for help with:
Order status
Shipping updates
Tracking information
Return and refund requests
Product sizing guidance
Pet carrier recommendations
Material and feature questions
Payment or checkout support
Damaged or incorrect items
General customer service inquiries
We aim to make your shopping experience smooth, clear, and reliable from the moment you browse our store to the moment your order arrives.
Business Information
PetTravelNest.store
585 Rue de Perpignan
Québec, QC G1G 3A2
Canada
Email Support
For the fastest support, please include your order number when contacting us about an existing order. If your question is about a product, please include the product name or a screenshot so our team can assist you more accurately.
Phone Support
(800) 481-3233
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM
Support availability may vary during holidays, peak shopping seasons, or exceptional service periods.
Response Time
Most customer inquiries are answered within 24–48 business hours.
During busy periods, response times may be slightly longer, but we always do our best to reply as quickly as possible.
Before Contacting Us
To help us serve you faster, please prepare the following information when applicable:
Your full name
Your order number
The email address used at checkout
The product name
A clear description of your question or issue
Photos if your item arrived damaged, defective, or incorrect
This information helps our team review your request and provide the most accurate solution.
Our Support Promise
At PetTravelNest.store, we believe customer support should feel human, helpful, and respectful. We know that pet owners care deeply about the products they choose, and we take that responsibility seriously.
Our goal is to help you feel confident about every purchase and every journey with your pet. Whether you are preparing for a daily walk, a weekend hike, a camping trip, or a long-awaited adventure, we are happy to help you find the right travel solution.
We believe every pet journey should begin with comfort, safety, and trust.
Thank you for choosing PetTravelNest.store.
Adventure together. Travel better.